Pizza is very tasty and people working there are also nice but the legibility of the price leaves much to be desired. My vegetarian largest pizza in meny had price around 30 euro but I paid around 45 euro 💶
Response from the ownerThank you for your feedback, Buka. We're pleased to hear you enjoyed the pizza and found our staff friendly. We apologize for any confusion regarding pricing; we appreciate your comments on legibility and will look into it. As a franchisee-owned store, you can reach out directly to the manager through our contact page at https://www.apache.ie/contact-us for further assistance. We hope to serve you better next time!
I ordered online, wasn't given an option to set a time to collect my order but for some reason it swtu collection time to 2 and a half hours after I placed the order. I arrived in the lashing rain, not a single staff member in sight for about 5 minutes, finally someone appears and asks if I want to order, I say I'm waiting on an order. He darts back to god knows where. Other customers call out for staff but no one appears. I cannot see any food being prepared. 15 minutes after arriving it's just me there, no staff, no other customers. For 5 minutes I call out to the empty staff area. Finally the staff member returns, I am in a very upset state, saturated, starving and starting to tear up as I ask if my order is ready yet. Immediately the staff member pulls out the order receipt and tells me about the time set,, before telling me it's my fault. I am shocked because I didn't set that time. Suddenly he raises his voice and keeps giving out to me repeating that it's my fault and that I should have told him about the error I didn't know about. He barely lets me get a word in as I try to ask to cancel the order because I don't have the time to wait another however long it will take for him to make my food. I eventually left. I am never ordering there, I am disgusted with the lack basic decency or social skills, I am autistic and even I know not to give out to a crying person. If you want to get pizza in Carlow, Dominos is better.
Response from the ownerHi Jessica, Thank you for your message, we are sorry to hear that you had a negative experience when you ordered with Apache and the level of customer service was not up to the usual Apache Pizza standards. As our stores are managed by individual franchisees, the store manager will need to look into your query. Should you wish to contact them directly via our Customer Feedback link on our website please visit https://www.apache.ie/contact-us to provide all the relevant order details to help us assist you. Kind regards, Apache Pizza
OMG. Don’t know what’s happening in Apache Carlow. Have ordered many times before and boy has the quality dipped. Ordered the Crazy Jalfrezi. The marketing photos look good but mine looked like someone dumped BBQ sauce all over it. Drizzle…couldn’t be further from a drizzle. The fajita fiesta was marginally better. Again a bit heavy handed with the sauce.
